Price per person 2023 - Standard Group Service Adult

• US$ 820.00

Maximum is 10 people per guide and 14 people per group no minimum is required on a fixed departure

• Naturalist English and Spanish speaking guide
• Private car from Cusco to Atalaya and back
• Naturalist guide in English and Spanish
• Transportation Cusco/Cloud Forest/Atalaya/Cloud Forest/Cusco by private bus
• Transportation Atalaya/Lake Machuhuasi/Pantiacolla Lodge/Atalaya by private boat
• Overnights in lodges
• Excursions mentioned in the programme
• Meals (breakfast, lunch and dinner)
• Water at any time and warm drinks or lemonades with meals
• Guide book for rainforest of Manu – Talking About Manu

• Alcoholic and soft drinks (water and warm drinks with meals are included)
• Personal expenses

• Binoculars (imperative)
• Flashlight with spare bulbs and extra batteries
• Sleeping bag
• Day pack
• Long pants and long-sleeved shirts
• T-shirts
• Shorts/Bathing suit
• Towel
• Sweater or light jacket
• 1 pair of hiking boots and 1 pair of light shoes or sandals
• Long socks
• Rain gear
• Rubber boots (only in the rainy season—we provide them)
• Sunhat, sunglasses, sun block
• Insect repellent (with at least 25% DEET) and after bite
• Toilet-paper
• Plastic bags (to keep everything dry)
• Water bottle (with water for the bus ride into Manu)
• Copy of a valid passport
• Copy of yellow fever and tetanus vaccinations
• Money for soft drinks or beers and handicrafts at the Boca Manu landing strip

Health: Though it only is a small risk, it is possible you get infected with malaria in Manu, and we recommend you take a prophylaxis when going on one of our tours. The yellow fever situation is about the same. Moreover, yellow fever is almost always lethal. Therefore, it is not only recommended but even required that one receives the yellow fever vaccination at least ten days before entering Manu.

We would like to share with you our recommendations for how to have as little an impact upon the natural environment in Manu as possible during your visit.

1. Avoid using plastics that only have a short-term use. If plastic is necessary, like plastic bags to keep your clothes dry in for example, try to buy bags that can be used again, either by you or the next tourist. If possible, don’t buy any drinks in plastic bottles, opting instead for glass bottles. If buying plastic bottles can’t be avoided, make sure the bottles will be returned to Cusco, handing them back to us for recycling.

2. Recycle camera/flashlight batteries. Cusco does not have a place to recycle batteries; if this is available to you back home, please take your batteries back with you and recycle them there. Where this is not possible, please leave the batteries with your guide or at our office in Cusco. We will store them, hoping in the future there will be the possibility of recycling them locally.

3. Respect our rules for disposal of garbage in bags for biodegradable and non-biodegradable garbage. Thank you!

4. Lower fuel emissions. Oftentimes the bus and boat used for your transportation will also transport food or materials for the jungle lodges. We ask your understanding, since in this way we can reduce the number of trips our bus and boats make, thereby reducing the gas used and the emissions from the motors.

5. Plant a tree! To help offset the carbon-dioxide emissions caused by the plane that has brought you to Peru, why not help by planting trees? You can read about how you can contribute to this worthwhile project on the website of the organization Trees for Travel.

If you have additional ideas you’d like to share, we’d be pleased to hear them and add them to this list!

If you would like to make a reservation for this program, please go directly to the Booking Online section of this website.

1. Once you have chosen your tour, please read the Booking Terms & Conditions, as your booking is subject to these terms.
2. Then fill out and submit the Reservation Form that you will find in the Booking Online section of this website.
3. In a maximum of two working days, you will receive an email from one of our travel consultants confirming or denying your booking.
4. In case your reservation is confirmed, a money deposit will be requested to secure your reservation.
5. Once we confirm the deposit reception, your booking is confirmed. A Service Confirmation Form will be sent to you including all the details of your program.

In case you have any doubts, queries or require additional information, please contact us, we will be very glad to assist you. Your request will be answered by return mail within a maximum of 2 working days.

Booking Procedures

Once you have chosen your program, please read this terms and conditions as your booking is subject to the terms listed below. A contract is entered into once ENIGMA receives your booking form and deposit, and we accept and confirm the booking. Please note that travel arrangements are not confirmed until stated so in writing by ENIGMA.

Payment / Deposit

An appropriate deposit per person for the chosen program is requested at the moment of the booking. This deposit is non-refundable in case of cancellation by the client. The balance of the program has to be paid prior to departure in a date that will vary according to the program that you are booking and the indications that you will receive from your travel consultant.

Cancellation by Us

ENIGMA reserves the right to cancel a program in case any of the following circumstances occur:

Client’s failure to pay the due balance of 60 or 20 days (according the booked program) prior to the departure date. In this case, the client will not have any right for the deposit refund.

Force majeure: Impossibility to operate the program due to unusual or unforeseen circumstances outside ENIGMA’s control. Ie. Delays in departures on travel arrangements caused by technical problems, weather conditions, over-booking or closure of a hotel, strikes, riots, decisions by State Governments or Tourist Organizations altering the itinerary, the duration of the time spent in a city or even omitting a city or part of the itinerary due to the local situation. In such cases, ENIGMA will propose viable solutions to operate the program or comparable travel arrangements. If any of the circumstances listed above occur during the course of the tour, we reserve the right to alter the scheduled itinerary accordingly and no compensation will be paid. We will make every reasonable effort to provide you with the booked program arrangements but changes may occur. If they are significant we shall, if possible, inform you before the departure date.

Again, we will offer comparable alternative arrangements. All additional expenses derived will be at the expense of the client. Please note that ENIGMA will not be liable to reimburse additional expenses undertaken by the client in preparation for the tour, this including international tickets, used mileage awards and fees, cost of visas, immunizations, shots, among others.

Alterations by You

If the client requests any amendments to the initial travel arrangements once a booking is confirmed, no amendment fee will be payable unless the program changes its nature significantly. Upon request of additional services such as train tickets, domestic airfare, etc., ENIGMA will charge an additional $30.00 for each solicited service. If due to the amendment, ENIGMA should have to assume significant communication charges or other expenses, these would be payable by the client. If amendments are requested after the commencement of the tour, ENIGMA will do its best to implement them, but we cannot guarantee that it will be possible. In the event of such an amendment being made, the client will be liable for any cancellation/retention charges that may be levied for the previously booked service and for any costs incurred by ENIGMA in attempting to secure any revised arrangement.

Cancellation by You

In case of cancellation by the client, this should be notified to ENIGMA in writing. Please note that the program deposit is non-refundable. Such notification will only be deemed to have been given on receipt of your letter or e-mail, since we can only act on receipt. Please state the reason for cancellation as you may be covered by your insurance policy.

For Custom Programs:

If notification of cancellation is received more than 60 days before the departure, the client will only lose the deposit. For notifications received within 60 days of departure, cancellation charges are as follows:

60 to 31 Days: 50% of program price
30 to 16 Days: 75% of program price
15 to the Day of Departure 100% of program price

For Treks and Expeditions:

If notification of cancellation is received more than 30 days before the departure, the client will only lose the deposit. For notifications received within 30 days of departure, cancellation charges are as follows:

30 to 16 Days: 75% of program price
15 to the Day of Departure 100% of program price

For all cancellations within 30 days of departure, the unused trek permit will be returned as well as the return train ticket from Aguas Calientes to Cusco and the bus tickets from Machu Picchu to Cusco. Clients may be able to re-use the tickets by presenting them to the respective authorities and paying an additional amount, which varies depending on the ticket.

Cancellations received Fridays for program departures that weekend (Saturday, Sunday or Monday) will be treated as day of departure cancellation. We cannot give any allowance or refund for meals, rooms, excursions, etc. not taken, when these are included in the price of the tour. No refund can be made on lost, mislaid or destroyed travel tickets or vouchers. There will be no refunds made for cancelled or unused services whatsoever.

Any reimbursement expenses derived from a cancellation by you will not be assumed by ENIGMA.

Acceptance of Risk

Some of ENIGMA’s itineraries have been designed to provide participants with an exposure to the true nature of the environment visited. They therefore involve an element of personal risk and exposure to potential, which could result in physical or emotional injury, paralysis, death, or damage to the client, his/her property or to third parties. The client understands that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activity and therefore assumes them as part of the tour. The client accepts that he/she is aware of his physical and health condition and that, under the knowledge of this he/she decides to undertake the abovementioned risks. The client excludes ENIGMA from any responsibility linked to any accident or injury that may occur associated to the clients’ health, physical condition or other.

Authority on Tour

At all times the decision of the company's guide or representative will be final on all matters likely to endanger the safety and well being of the tour group.

The client must at all times strictly comply with the laws, customs, and foreign exchange and drug regulations of Peru. Should the client fail to comply with the above, or should the client interfere with the well being of the group then the guide or company representative may order the client to leave the tour without recourse to any refund.

Travel Documents

It is the responsibility of the individual traveler to secure the proper documentation prior to joining the program. The client must be in possession of a valid passport with at least six-month validity from the date of entry and all visas required for the whole of the journey. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc. is given in good faith but without responsibility on the part of the company.

Responsibility

The company shall not be liable for any damage or loss if the failure to carry out the contract is:

1. Attributable to the client
2. Attributable to a third party unconnected with the provision of the services contracted for and the event is unforeseeable or unavoidable
3. Due to unforeseen and unusual circumstances beyond the company's control, the consequences of which could not have been avoided even if all due care had to be exercised. The company will do its best to minimize the effects of matters outside its control, but cannot accept any liability for these matters which include political disputes, border closures, refusals of visas, industrial action, delayed flights, unforeseeable climate, strikes, war, civil disturbances, natural disasters, government actions, mechanical failures or any acts of God, among others. The client accepts to assume all extra costs derived by any of these factors.

ENIGMA directly operates part of the services included in a program but also makes arrangements with airlines, hotels and other independent parties to provide you with the travel services you purchase. We do take all reasonable steps to ensure that organizations providing services maintain our quality standards. However, these parties are independent suppliers over whom we have no direct full control.

ENIGMA can therefore not accept liability for negligence of the staff of these organizations. The participant waives any claim against ENIGMA for any damage to or loss of property, injury or death due to any act or negligence of any airlines, surface transportation company, hotels or any person rendering any of the services or accommodations included.

ENIGMA cannot be held responsible for any claim, losses, damages or delay of baggage or other properties, inconvenience, loss of enjoyment, upset and disappointment, distress or frustrations, whether physical or mental, resulting from the act or omission of any party providing the services. In the event of any service being withdrawn by any of our suppliers, ENIGMA shall have no responsibility beyond refunding all monies paid by the participant for that service.

When you travel with an airline, the conditions of carriage of that airline will apply. These conditions are the subject of international agreements and may limit or exclude liability. ENIGMA is not liable for any expenses or consequences resulting from flight delays, cancellations or missed connections, and such expenses shall be borne by the client.

Claims and Complaints

If a client has a complaint against the company the client must first inform the tour conductor, guide or company representative while on the tour in order that the guide/representative can attempt to rectify the matter. Any further complaint must be put in writing to the company within 7 days of the end of the tour.

Venue for all claims or disputes shall be exclusively in Cusco, Peru, whose courts, using Peruvian Law, shall have exclusive jurisdiction. Damage claims against ENIGMA shall be limited to the value of the particular item in dispute.

Any liability is limited to the full price paid for the tour. In all cases the company specifically excludes all liability for indirect, incidental or consequential loss or expense including loss of profits.

ENIGMA assumes responsibility for representations it makes, but not for those made by others and including, but not limited to, any employee of ENIGMA or any independent travel agent.

Payment for reservations on any ENIGMA program or tour shall constitute consent to all the provisions in the Booking Terms & Conditions set out herein and is binding on all tour and travel participants.